RENTIFY RENTALS (OPC) PRIVATE LIMITED is a company incorporated under the Companies Act, 2013, with its registered office located at : E-304, Satyadeep Heights, Opposite Torrent Power Station, Beside Palm Greens N, Makarba, Ahmedabad - 380051, Gujarat, India.
By proceeding, you acknowledge that you have read, understood, and accepted the Terms and Conditions applicable to hourly, daily, weekly, 15-day, 1-month, 2-month, 3-month, 6-month, and 1-year rental packages for two-wheelers and cars.
Operational Office (Monday to Friday, 10 AM - 8 PM) - Address: Privilon, B Wing, 2nd Floor - 202, Sarkhej Gandhinagar Highway, Behind Iscon Temple, Iscon Cross Roads, Ahmedabad - 380054, Prabhupada Marg, GJ, India.
Weekend Operations (Saturday & Sunday) - For your convenience, our services will be available from the Privilon parking premises on weekends. Feel free to visit us during working hours or reach out for any assistance.
| Rental – Terms and Conditions | Description |
|---|---|
| Eligibility Criteria for Vehicle Rentals: | Gearless Scooters: 18 years and above Sports Bikes: 20 years and above Cars: 21 years and above |
| Identity and Address | For verification purposes, users are required to submit all necessary documents, including travel tickets, through online procedures. Physical documents may be requested for long-term bookings based on profile verification. If a user fails to meet our criteria, we reserve the right to deny vehicle delivery and cancel the agreement. In such cases, no refund will be issued to the user. |
| Rental Period | As Per Invoice |
| GST | As Per mentioned in the invoice |
| Security Deposits | The security deposit will be collected at the time of vehicle delivery, as per the amount mentioned on the website from which the booking was made. This deposit will serve as a safeguard, and any costs incurred due to vehicle damage will be deducted from it, in accordance with the terms of the rental agreement. In cases where the user is found driving under the influence of alcohol, the full loss will be recovered from the user. |
| Delivery/collection | The vehicle must be dropped off at the same location where it was originally picked up or rented. |
| Included kms | N/A |
| Fuel | Fuel Cost is not included in the rental |
| Extra Day | In the case user wants to extend his/her travel,he should inform the company at least 24 hrs before his/her vehicle drop time. Company reserves the right to extend the hiring period or not depending on the availability of the vehicle for the proposed extended period of the vehicle |
| Threshold Time | Daily Rental – user will be allowed a leverage of 30 Minutes for returning the vehicle , post which the late return charges will be applicable and threshold time will lapse |
| Returning Vehicle Late | A fee of INR 500, plus double the daily rental rate, will be applied for returning the vehicle beyond the scheduled time. |
| Cancellation Policy :- | Once you book a vehicle, you cannot get a refund. But if we cannot give you the vehicle for any reason beyond our control, we will refund your full amount. |
| Vehicle | Damage cost to be borne by the user. The assessment of the damage made by the company will be considered final |
| Replacement Vehicle :- | If the vehicle has a mechanical problem within the city limits, we will provide a replacement vehicle, but only if a similar vehicle is available in the city. If the vehicle breaks down outside the city limits, no replacement will be given, and the agreed rental amount will still be charged. The company's decision on the replacement vehicle will be final. The city limit of Ahmedabad is up to the 132 Ring Road; anything beyond this is considered outside the city limits. |
| Outstation | When travelling out of state, it always important to stop at RTO check post to pay the government applicable tax, toll or any other govt. levied tax. Such taxes will be borne by the users directly |
| Traffic rule violation | Cost of any traffic rule violation during the rental tenure will be borne by user directly. In cases where challans is received by the company via post upon completion of the agreement, the user shall reimburse the amount through online transfer |
| Cleanliness | Company does not allow the vehicle to carry pets, goods or any other object which can annihilate the upholstery any part of the vehicle in such event the user with the 20% surcharge on the actual cost towards repairing/cleaning of interior/exterior of the vehicle |
| In Case Of Accident - Insurance Policy & Claims for ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity) | Damage Cost Coverage: If the total cost of damaged parts exceeds ₹10,000 (excluding labor charges), an insurance claim can be filed. If the total parts cost is more than ₹10,000, the customer can file the claim |
| In Case Of Accident - Insurance Claim Process ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity ) | The claim will be processed as per the insurance policy coverage and type of policy. The amount approved by the insurance company will be considered final. Any amount not approved by the insurance company must be paid by the customer. |
| In Case Of Accident - Required Documents for Claim ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity ) | Photos and videos of the accident location. Photos and videos of the rented vehicle after the accident. Photos and videos of third-party damage , including damage to another person, property, or vehicle. |
| In Case Of Accident - Rental Charges During Repair ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity ) | The customer must continue paying the rental charges until the vehicle is repaired and returned from the garage. |
| Accident Vehicle Repair Policy - Insurance Claim Process ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity ) | In the event of an accident, the customer is not allowed to take or use the damaged vehicle. Driving a damaged vehicle can cause further issues, leading to additional repair costs. The vehicle will only be repaired at the brand-authorized service center, and repairs at local workshops are strictly not permitted. A GST bill and a detailed expense invoice must be provided in the name of Rentify Rentals OPC Private Limited, ensuring all repairs are conducted as per the company's standards. |
| Insurance Process Compliance - ( Two-Wheelers Bike / Moped / Scooter / Scooty ) ( All Brand Vehicle Up to 125 CC Engine Capacity ) | The customer must cooperate with the insurance company’s claim process and submit all necessary documentation. The driver must have followed all legal and rental agreement conditions for the claim to be valid also we need police FIR copy in major accidents. |
| In Case Of Accident - Insurance Policy & Claims for (All Hatchback Cars, All Brands & All Engine Capacities) | Damage Cost Coverage For Hatchback Cars : If the total cost of damaged parts exceeds ₹25,000 (excluding labor charges), an insurance claim can be filed. If the total parts cost is more than ₹25,000, the customer can file the claim |
| In Case Of Accident - Insurance Claim Process (All Hatchback Cars, All Brands & All Engine Capacities) | For Hatchback Cars : The claim will be processed as per the insurance policy coverage and type of policy. The amount approved by the insurance company will be considered final. Any amount not approved by the insurance company must be paid by the customer. |
| In Case Of Accident - Required Documents for Claim (All Hatchback Cars, All Brands & All Engine Capacities) | For Hatchback Cars : Photos and videos of the accident location. Photos and videos of the rented vehicle after the accident. Photos and videos of third-party damage , including damage to another person, property, or vehicle. |
| In Case Of Accident - Rental Charges During Repair (All Hatchback Cars, All Brands & All Engine Capacities) | For Hatchback Cars : The customer must continue paying the rental charges until the vehicle is repaired and returned from the garage. |
| Accident Vehicle Repair Policy - Insurance Claim Process (All Hatchback Cars, All Brands & All Engine Capacities) | For Hatchback Cars : In the event of an accident, the customer is not allowed to take or use the damaged vehicle. Driving a damaged vehicle can cause further issues, leading to additional repair costs. The vehicle will only be repaired at the brand-authorized service center, and repairs at local workshops are strictly not permitted. A GST bill and a detailed expense invoice must be provided in the name of Rentify Rentals OPC Private Limited, ensuring all repairs are conducted as per the company's standards. |
| Insurance Process Compliance - (All Hatchback Cars, All Brands & All Engine Capacities) | For Hatchback Cars : The customer must cooperate with the insurance company’s claim process and submit all necessary documentation. The driver must have followed all legal and rental agreement conditions for the claim to be valid also we need police FIR copy in major accidents. |
| In Case Of Accident - Insurance Policy & Claims for ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity) | Damage Cost Coverage: Vehicles from (125cc to 200cc Engine Capacity) If the total cost of damaged parts exceeds ₹15,000 (excluding labor charges), an insurance claim can be filed. If the total parts cost is more than ₹15,000, the customer can file the claim |
| In Case Of Accident - Insurance Claim Process ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity) | Vehicles from ( 125cc to 200cc Engine Capacity) The claim will be processed as per the insurance policy coverage and type of policy. The amount approved by the insurance company will be considered final. Any amount not approved by the insurance company must be paid by the customer. |
| In Case Of Accident - Required Documents for Claim ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity) | Vehicles from ( 125cc to 200cc Engine Capacity) Photos and videos of the accident location. Photos and videos of the rented vehicle after the accident. Photos and videos of third-party damage , including damage to another person, property, or vehicle. |
| In Case Of Accident - Rental Charges During Repair ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity ) | Vehicles from ( 125cc to 200cc Engine Capacity) The customer must continue paying the rental charges until the vehicle is repaired and returned from the garage. |
| Accident Vehicle Repair Policy - Insurance Claim Process ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity ) | Vehicles from ( 125cc to 200cc Engine Capacity) In the event of an accident, the customer is not allowed to take or use the damaged vehicle. Driving a damaged vehicle can cause further issues, leading to additional repair costs. The vehicle will only be repaired at the brand-authorized service center, and repairs at local workshops are strictly not permitted. A GST bill and a detailed expense invoice must be provided in the name of Rentify Rentals OPC Private Limited, ensuring all repairs are conducted as per the company's standards. |
| Insurance Process Compliance - ( Two-Wheelers Bike / Moped / Scooter / Scooty ) (All Brand Vehicles from 125cc to 200cc Engine Capacity ) | Vehicles from ( 125cc to 200cc Engine Capacity) The customer must cooperate with the insurance company’s claim process and submit all necessary documentation. The driver must have followed all legal and rental agreement conditions for the claim to be valid also we need police FIR copy in major accidents. |
| Customer Responsibility & Payment Terms | It is the customer's responsibility to inform us in advance if they will be late for vehicle return or if they wish to extend the rental period. Any extension must be paid for in advance as per the applicable rates for the extended period. In case of late return, a penalty will be charged as per our terms and conditions. All our services are prepaid, and any additional payments, including extensions, must be made separately. The security deposit will remain locked and will not be adjusted against any rental extensions or penalties until the vehicle is returned. |
| Fraudulent Information | If any customer provides fake documents, a fake mobile number, or any false information while renting a vehicle, strict legal action will be taken as per the applicable IPC (Indian Penal Code) provisions. The matter will be pursued legally, and the jurisdiction for all disputes and legal proceedings will be Ahmedabad, Gujarat. |
| Recovery Policy - Rentify Rentals | In the event that a customer fails to return the vehicle on time and remains unresponsive (e.g., mobile switched off, delayed responses, continuous excuses, or false statements regarding the return), Rentify Rentals will initiate hard recovery measures. The following conditions will result in vehicle seizure by the Rentify Rentals recovery team: Non-payment of outstanding dues, including extended rental charges. Another person found driving the vehicle without prior authorization. Any suspicious activity detected. As the customer has violated the terms and conditions, recovery charges will be applied, covering manpower, fuel, and operational efforts. Any pending amount will be recovered under the applicable IPC (Indian Penal Code) sections, and legal action will be taken accordingly. The security deposit will remain blocked until full recovery of the pending dues. |
The Company and the User may hereinafter be collectively referred to as the 'Parties' and individually as 'Party'. WHEREAS:
A. The company is engaged in passenger transportation services through a rental model, providing self-driven vehicles, including motorcycles, scooters, and cars, for personal use.
B. The User wishes to hire the vehicle, as described in the invoice, from the Company for the duration and for plying the said vehicle within the territory as per details mentioned herein; and
C. The Company has agreed to let and the User has agreed to take on hire the vehicle as more appropriately described in the invoice, to which this agreement is annexed, on and subject to the mutually agreed terms and conditions · appearing hereafter.
NOW THEREFORE THIS AGREEMENT WITNESSETH AND IT IS HEREBY. AGREED BY AND BETWEEN THE PARTIES AS AS FOLLOWS;1. The company hereby rents to the User and the User hereby takes on rent the 'Vehicle' as particularly mentioned/ described in the booking no to which this agreement is annexed, subject to all the terms and conditions herein.
2. The User hereby understands and agrees that the Company has rented the Vehicle to the User on the basis of receipt of the copy of valid driving license, passport and/ or Voter ID of the User and other representation and warranties of the Company. The User agrees that if the User fails to provide copy of valid driving License, passport/ Voter ID, the Company shall have the right to refuse delivery of the vehicle to the User and forfeit 100% (hundred percent) of vehicle rental charges payable by the User.
3. The User agrees that the rented vehicle will be driven only by themselves and not by anyone else. The User is not allowed to give, rent, transfer, or permit another person to use the vehicle under any circumstances.
4. If anyone other than the registered User intends to drive the rented vehicle, the User must ensure that the additional driver has a valid driving license. Additionally, the User must obtain prior written permission from the Company before signing the rental agreement. The name of the approved additional driver must be explicitly mentioned in the agreement.
5. Return of the Vehicle: The User agrees to return the vehicle (including two-wheelers and cars) along with all tyres, tools, accessories, and equipment to the designated return location as specified on the invoice. The return must be made on the agreed-upon date unless an extension is requested by the User and approved by the Company . The Company may also demand an earlier return, and the User must comply accordingly.
5 (A). Return of the Vehicle: The User agrees to return the vehicle (including two-wheelers and cars) along with all tyres, tools, accessories, and equipment to the designated return location as specified on the invoice. The return must be made on the agreed-upon date unless an extension is requested by the User and approved by the Company . The Company may also demand an earlier return, and the User must comply accordingly.
5 (B). Vehicle Condition: The User shall ensure that the vehicle, along with all accessories and required documents, is returned in proper operating condition, clean, and suitable for its intended purpose. The tyres must be in good condition, free from punctures or damages. (including two-wheelers and cars)
5 (C). Responsibility for Damages: In case of any damage to any part of the vehicle, including but not limited to accessories, tyres, or other components, the User is responsible for immediate repair and/or replacement at their own expense. Any replaced parts must match the original specifications, brand, and dimensions as recommended by the Original Equipment Manufacturer (OEM). (including two-wheelers and cars)
5 (D). Odometer and Accessories: The odometer and other accessories of the vehicle must remain intact and undamaged. Any tampering or damage will result in the User bearing the full replacement cost. No vehicle parts shall be replaced without the prior written consent of the Company. (including two-wheelers and cars)
5 (E). Additional Conditions for Cars: For cars, The car’s interiors, including seats, dashboard, and infotainment systems, must be maintained in good condition. Any stains, damages, or missing parts will be charged accordingly.
6. Condition of the Vehicle The User acknowledges and agrees that the rented vehicle (two-wheeler or car) has been received in good working condition. Any pre-existing damages, if noted, must be reported before the commencement of the rental period.
6 (A). Fuel Responsibility The User shall bear the full cost of fuel consumption during the rental period. The Company does not provide fuel as part of the rental charges, and it is the User's responsibility to refuel as needed.
6 (B). Restoration Costs The User is solely responsible for returning the vehicle in the same condition as received. Any repairs or damages arising due to negligence or improper use will be chargeable to the User.
6 (C). Liability for Cars In addition to the above conditions, Users renting cars must ensure the following: The vehicle is used solely for personal or authorized purposes. Any toll charges, parking fees, or penalties incurred during the rental are to be borne by the User. The vehicle must not be driven beyond permitted geographical boundaries without prior approval. By accepting these terms, the User agrees to comply with all rental policies and accepts full responsibility for the rented vehicle.
7. User Responsibilities and Restrictions The User agrees and guarantees that the rented vehicle shall not be used or operated under the following circumstances
7 (A). Prohibited Usage - The renter shall not use the vehicle for any unlawful activities, including but not limited to the transportation of illegal goods, contraband, narcotics, alcohol (where prohibited by law), or any other items that violate local, state, or national laws. Any misuse of the vehicle for such purposes will result in immediate termination of the rental agreement, legal action, and forfeiture of the security deposit.
7 (B). The rented vehicle (both cars and two-wheelers) shall not be used to transport passengers or goods for monetary compensation, Additionally, the vehicle must not be utilized for ride-hailing, delivery, or bike taxi services associated with platforms such as Ola, Uber, Rapido, Swiggy, Zomato, or any other similar company
7 (C). The renter shall not use the vehicle to tow, push, or propel any other vehicle, trailer, or object without the prior written consent of the Company. Any such unauthorized use will be considered a violation of the rental agreement, and the renter shall be liable for any damages or penalties arising from such misuse.
7 (D). The rented vehicle (both cars and two-wheelers) shall not be used for any motor sports events, including but not limited to racing, pace-making, rallying, reliability trials, driving lessons, speed testing, or any other activities of a similar nature. Any violation of this condition will result in penalties and may lead to the immediate termination of the rental agreement.
7 (E). Prohibited Use Clause The vehicle shall not be operated by any individual who is under the influence of alcohol or drugs. Any person found driving while unfit due to intoxication or with a blood alcohol concentration exceeding the legally permitted limit will be in violation of these terms. This condition applies to both cars and two-wheelers rented through our services.
7 (F). Restricted Areas for Vehicle Usage The user shall not operate the rented vehicle, whether a car or a two-wheeler, in high-terrain regions or areas affected by terrorism or Naxal activities Any violation of this condition may result in penalties, termination of the rental agreement, and forfeiture of the security deposit.
8. The User agrees to be solely responsible for any payments due to the Company. Upon request, the User must promptly settle any outstanding amounts owed to the Company, including but not limited to rental charges, penalties, damages, or any other applicable fees.
8 (A). The User shall be solely responsible for making payments to the Company as per the issued invoice. This includes, but is not limited to, charges for rental duration, optional damage waiver (if applicable), pick-up and drop-off services, fuel expenses, and maintenance costs. All such payments must be made upon demand by the Company.
8 (B). The renter shall be fully responsible for any fines, penalties, and court costs incurred due to parking violations, traffic infractions, or any other legal breaches associated with the rented car, bike, or scooter during the rental period. This liability remains in effect until the vehicle is returned
8 (C). The User agrees to bear any costs incurred by the Company, including but not limited to legally permissible reasonable fees, in the process of recovering outstanding payments. This applies to all rental services, including cars, bikes, and scooters.
9. That the User undertakes to take all necessary steps to protect the interest of the Company and of its Insurance company and shall ensure that the Vehicle Is not used for any purpose not permitted by the terms and conditions of the relevant policy of insurance nor do or allow to be done any act or thing where by any sub policy of insurance may be avoided nor taken outside any territorial limit stipulated in such policy of insurance. The User and any authorized user shall further participate as an insured under an automobile insurance policy. The user is bound by and agrees to the terms and conditions thereof. The User agrees further to protect the interests of Company and its insurance company in case of accident or theft by doing the following, as applicable:
a. By co-operating with the Company to comply, with necessary documentation and other formalities required for claiming insurance.
b. Obtaining name and addresses of the parties involved and of witnesses.
c. Not admitting liability or guilt or giving money to any persons involved.
d. Not abandoning the vehicle without adequate provision for safeguarding and securing same.
e. Calling the Company within 24 hours by telephone and forward the copy of FIR (If applicable) even in case of slight damage; further completing the Company's accident report, including diagram as a required on return of vehicle; and Notifying the police immediately if another party's guilt has to be ascertained, or ff any person is injured. The Company hereby declines all response, all responsibility for objects left in the vehicle during the rental of the use of the vehicle. The Company further declines all responsibility for injury to third parties or damage to the vehicle which the User may cause during the hiring period. The User shall return the vehicle to the Company in the condition in which the delivery of the same was taken. Subject to normal wear and tear. The User and/ or any other authorized User/ drivers shall be liable for any breach, infringements, criminal liability committed by them while using/ driving the· vehicle.To claim insurance for an accident, the customer must provide images and videos of the accident scene. This includes photos of the vehicles involved, the location of the accident, and any damage caused. These images and videos are required to process the insurance claim and must be submitted promptly."
10. That User hereby releases and agrees to indemnify the Company from and. against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the user or any other person in or upon the vehicle before or after return of the vehicle to the Company.
11 . That the Company whilst taking all precautions and using Its best efforts to prevent such happening shall not be liable for any loss or damage arising from any fault or defect or from mechanical failure of the vehicle of any consequential loss or damage.
12. The user must follow this agreement for as long as it remains in effect.
12 (A). For Scooters & Bikes: Always lock the scooter or bike when not in use and park it in a safe place. Use a cover or sheltered area to protect it from rain, sun, and other weather damage.
12 (B). For Cars: Always lock the car when it's parked and ensure windows are fully closed. If possible, park in a covered or shaded area to protect it from harsh weather conditions like rain, heat, or storms.
12 (C). No one is allowed to repair or modify the vehicle without the company's prior approval. However, if prior approval is not possible and the repair is minor (up to ₹500 for bikes and two-wheelers, and ₹500 for cars), it may be carried out.
12 (D). Do not claim to be or act as a representative of the company for any reason related to two-wheeler or car rentals.
12 (E). Responsibility for Loss, Damage, and Repairs As a user, you are fully responsible for any loss or damage to the scooter, bike, or car, except for normal wear and tear. If the vehicle experiences any damage, breakdown, malfunction, or failure, you must inform the company immediately Your responsibility remains unchanged, regardless of any insurance policy. If the vehicle is damaged or breaks down, you must stop using it immediately to prevent further harm. You should take it to the nearest authorized service center for repairs, cover the estimated costs, and ensure the vehicle is returned to the company. All expenses related to the handover of the vehicle will be your responsibility.
12 (F). The User is fully responsible for any losses, damages, fines, or legal claims related to the use of the scooter, bike, or car. This includes third-party liabilities, vehicle damage, accidents, illegal activities, misrepresentation, or violation of terms. The Company, along with its directors, employees, and shareholders, will not be held liable and must be fully protected from any such costs or penalties.
13. The User hereby further represents and warrants that the information and documents of the user supplied by him/her to the company is true and accurate.
14. The User shall be solely responsible for and hold the Company fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the vehicle, accruing in connection with the vehicle or as a result of the negligent use thereof and against any breach of obligation by the User of the vehicle. This indemnification shall survive termination of this agreement.Please note that if you have done a booking through a third-party platform and signed an online digital agreement, any damages or accidents involving a two-wheeler or four-wheeler costing less than ₹10,000 will be the responsibility of the customer. Insurance will not cover such amounts. For accidents or damages exceeding ₹10,000, insurance claims will be applicable as per the insurance type and policy norms
15. The User hereby acknowledge that during the currency of this agreement and for the purposes of the Motor Vehicles Act 1988, the user shall be liable in respect of the vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the vehicle including but not limited to any challans, penalties, third party liability, accidents and the user shall indemnify the Company against any losses, damage ,costs and liabilities etc. in this regard.
16. · In the event of any breach by the User of any of the terms and conditions hereof, the Company may without notice repossess the vehicle and for such purpose may enter upon. premises where the vehicle may be and remove the same and the user shall be responsible for and indemnify the Company against all actions, claims, costs and damages consequent upon or arising from such repossession and removal.
17· The User hereby understands and agrees that any fine arising from parking, traffic or driving violation will be charged along with 100% surcharge on such amount, VAT/Service tax at applicable rates will be charged extra. Any increase in tax or the incidence of new taxes will be charged directly from the User in addition to the rental charges.
18. If, by virtue of signing this agreement, It Is the User's intention to pay by credit card or charge card, then the User's signature on the agreement constitutes authority for the Company to compute and debit the final total charges against the User's account with the specified card issuing organization. The rate of exchange used on any currency conversion shall be conclusively determined by the Company. The User gives the right to the Company to block and advance deposit amount on the credit card for security purpose ("Security Deposit"). The User authorizes the company to deduct additional charges, If any directly from the Security Deposit.
19. In the event of outstation trips, If the vehicle is damaged for any reason attributable to the User, the User shall be liable to get the same rectified at Its own coats at authorized service station. The decision of the Company In this regard shall be final. The user shall take the vehicle to nearest authorized service center for repair and pay such cost'as estimated by the authorized service center and shall ensure delivery of the vehicle to the Company. The User shall be responsible to bear all cost for handover of the vehicle.
20. Any addition or alteration to these terms and conditions shall be null and void unless agreed upon In writing by the parties.
21. In this Agreement, the word 'Vehicle ' shall In addition to the meaning ascribed hereto shall also Include any replacement thereof and shall include all equipment , accessories, tools and spare tyre relating to the same and the singular shall where as appropriate including the plural and vice-versa. Any reference to any status shall be deemed to refer to any statutory modification or re-enactment thereof for the time being in force.
22. The User agrees that the data shown In the Invoice may be stored, processed and transmitted manually/electronically by the Company. The User also agrees to provide accurate information in invoice and shall be liable for any damage and disputes arising due to the inaccuracy of the information.
23. The User may be allowed to extend the duration of the rental over the time period mentioned In the Invoice after getting a written communication from the Company. The Company holds the final authority. over the extension and shall charge for additional days or hours, as the case may be, as per the rates specified In the Invoice. Unless the Company allows the extension in writing, the user shall be bound to return the vehicle back as per the tenure mentioned in the vehicle.
24. The User shall not transfer or assign any of Its rights or obligations under this agreement without the prior written approval of the Company.
25. Unless explicitly specified otherwise, all notices, approvals, instructions, and other communications related to this Agreement must be provided in writing. These communications may be sent via facsimile, email, personal delivery, or dispatched through registered post with acknowledgment due or by courier. The correspondence should be addressed to the respective party at the address specified in this Agreement or any updated address formally communicated to the other party. Such notices shall be considered delivered upon receipt.
26. In the event of any disagreement or dispute arising from or in relation to this agreement, both parties shall first attempt to resolve the matter amicably through mutual discussions. If the parties are unable to reach a mutually acceptable resolution within 15 days from the initiation of such discussions, the dispute shall be referred to arbitration. The arbitration shall be conducted by a sole arbitrator appointed by the Company, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, along with any subsequent amendments or modifications. The proceedings shall be held in English, and the designated arbitration venue shall be Ahmedabad. The arbitral award shall be final and binding on both parties. This clause shall remain in effect even after the expiration or termination of this agreement.
27. This agreement shall be governed by and construed in accordance with the laws of India and subject to dispute resolution mechanism hereby agreed; the parties have agreed to submit themselves to the jurisdiction of the courts of the place where the vehicle is delivered by the Company to the User.
28. This agreement constitute the entire agreement between the parties with respect to the subject hereof and supersedes all prior communications negotiations and representations, either oral or written, between the parties. In relation hereto, it is expressly declared that no variation, amendment, modification or addition to this agreement shall be effective or binding on any party unless set forth in writing and duly authorized by the parties hereto.
29. All-purpose necessities.
29 (A). The User is required to promptly notify the Company of any incident resulting in loss or damage to the rented bike, scooter, or car, as well as any harm caused to property or individuals during the rental period. The notification must be made to the specific Company location from where the vehicle was hired. Additionally, the User must immediately provide the Company with any summons, complaint, or legal document related to such an incident.
29 (B). The User agrees to release and indemnify the Company, including its directors, officers, and employees, from any claims related to the loss or damage of personal belongings. This applies to items left in or with the rented bikes, scooters, or cars, as well as any property received, handled, or stored by the Company at any point before, during, or after the rental period. The Company shall not be held responsible for such losses, regardless of whether they arise from negligence or any other cause.
29 (C). The Company’s rights under this agreement, concerning the rental of bikes, scooters, and cars, cannot be waived or modified unless expressly stated in a written document issued by the Company's legal department. Any verbal or informal agreements shall not be considered valid or enforceable.
29 (D). The Company assumes no responsibility for any injury, damage, or other incidents arising from improper installation or use of child restraints in vehicles, including bikes, scooters, and cars.
30. In an event wherein cancellation Is done by the Company for whatsoever reason, only booking amount will be refunded. Parties here by agree that under no circumstance the liability of the Company shall exceed the vehicle rental charges. This clause related to booking screen /confirmation mail to user as precondition and it may be changed time to time.
31. Notwithstanding anything in this agreement, the Company has the sole right to refuse delivery of the vehicle to the user without any reason subject to refund of amounts paid by the User to the Company under this agreement.
32. Payment of any charges/fees payable under this agreement shell not be allowed to be made in cash.
33. Pickup & Drop Charges are depends on distance and subject to availability
34. Security deposit refund maximum time is 48hrs From our side
35. All our vehicles belong to our company. We do not use vehicles from any third party. Every vehicle is leased and managed as per company rules and laws.
36. Jurisdiction - Any disputes, claims, or legal matters related to the rental service, insurance claims, or any other concerns shall be subject to the exclusive jurisdiction of Ahmedabad courts only.
37. You can now redeem your coins for up to 15% off on your total vehicle booking amount! Simply apply your coins at checkout and enjoy savings on your ride. Book now and make the most of your rewards!
SPECIFIC TERMS & CONDITIONS
1. You are required to provide any one original document for security purposes. Acceptable documents include Aadhaar card, passport, driving license, or election card.
2. A security deposit will be charged based on the specific model of the car, bike, or scooter you select. The deposit amounts for each model are clearly mentioned on our website during the booking process.
3. The documents of the vehicle will be given digital to you.
4. Each vehicle (cars, bikes, or scooters) comes with a pre-defined kilometer limit, determined by the selected usage plan or rental tenure. Once the kilometer limit is exceeded, additional charges per kilometer will apply, as detailed in the vehicle description during the booking process on our website.
5. If you wish to To extend your trip, simply log in to your account on rentifyrentals.com, navigate to the "My Bookings" section, and extend your booking directly from your device. Alternatively, you can call our customer care at 87993-89779 and inform us at least 24 hours in advance. Late extension requests will incur a penalty of INR 500 along with double the daily rental charges.
6. One high-quality helmet is included free with the bike for your trip. If you need an extra helmet, it is available at a starting cost of INR 50 per day, subject to availability. In case of damage, you will be charged the cost of a new helmet, but you can keep the damaged one. The same policy applies to accessories.
7. You are not permitted to abandon our bikes, cars, or scooters at any unauthorized location. Failure to comply will result in strict actions, including penalties or legal proceedings.
8. Any traffic violations and challans will be on you. Better to follow traffic rules.
9. Our bikes, cars, and scooters are well-maintained and fully serviced for your convenience. You’re welcome to take as many test drives as you need to feel confident before renting. Once the vehicle is handed over, its care becomes your responsibility. We’re here to assist you within city limits, and if you're outside the city, we’ll do our best to provide support, but any associated costs will be borne by you.
10. In case of any damage or accident, the rider has to incur the cost for the damages and also have to pay the rental amount till the time the motorcycle is under repairs. The original ID proof and security deposit will be held back as security
11. If a vehicle (bike, scooter, or car) is returned before the stipulated rental period, no refund will be provided. In such cases, a zero-refund policy applies as all our bookings are strictly non-refundable.
12. In case of a breakdown, it is the rider's responsibility to get the bike back to our pickup point.
13. You can now redeem your coins for up to 15% off on your total vehicle booking amount!
