FAQs

What types of vehicles are available for rent?

Rentify Rentals offers gearless scooters, sports bikes, and cars for rent.

What are the eligibility criteria for renting a vehicle?

For gearless scooters, renters must be at least 18 years old; for sports bikes, 20 years old; and for cars, 21 years old.

Is fuel included in the rental cost?

No, fuel costs are not included in the rental price and are the responsibility of the renter.

Are helmets provided with two-wheeler rentals?

Yes, one complimentary helmet is provided with each two-wheeler rental. Additional helmets can be rented for an extra charge.

What happens if I return the vehicle late?

A grace period of 30 minutes is allowed. Beyond this, a fee of INR 500 plus double the daily rental rate will be applied.

What should I do in case of a vehicle breakdown?

Within city limits, a replacement vehicle will be provided if available. Outside city limits, no replacement is guaranteed, and the agreed rental amount remains applicable.

Who is responsible for traffic violations during the rental period?

Renters are responsible for any traffic rule violations and associated fines incurred during the rental tenure.

How can I book a vehicle?

Bookings can be made through the Rentify Rentals website or by contacting customer service.

Is there a security deposit required?

es, a security deposit is collected at the time of vehicle delivery, as specified on the website.

What is the cancellation policy?

Once a booking is made, refunds are not available. However, if Rentify Rentals cannot provide the vehicle for reasons beyond their control, a full refund will be issued.

Can I extend my rental period?

Yes, but you must inform the company at least 24 hours before your scheduled return time. Extensions are subject to vehicle availability.

Is there a mileage limit for scooter rentals?

Mileage policies vary; please refer to your rental agreement for specific details.

Can I carry a passenger on the scooter?

Yes, most scooters are designed to carry one passenger. Ensure both rider and passenger wear helmets.

Are there any restrictions on where I can ride the scooter?

Scooters are intended for use within designated areas. Riding on highways or restricted zones is prohibited.

How do I return the scooter?

Return the scooter to the same location where it was picked up, unless otherwise agreed upon.

Can I rent a scooter for long-term use?

Yes, long-term rental packages are available. Please contact us for more details.

Can I cancel my booking and receive a refund?

No, once a booking is confirmed, it is non-refundable. However, if Rentify Rentals is unable to provide the vehicle due to reasons beyond their control, a full refund will be issued to the user.

What happens if Rentify Rentals cancels my booking?

If the company cancels your booking due to unforeseen circumstances, they will refund the full booking amount payment gateway charges are not included.

Are there any exceptions to the non-refundable policy?

The policy is strict, and all confirmed bookings are non-refundable. Exceptions are made only if the company is unable to provide the vehicle due to reasons beyond its control.

How will I be notified if my booking is canceled by Rentify Rentals?

The company will communicate any cancellations directly to you through the contact information provided during the booking process.

How long does it take to process a refund if Rentify Rentals cancels my booking?

Refunds are typically processed promptly, but the exact duration may vary depending on your payment method and financial institution.

Can I modify my booking instead of canceling it?

Modifications are subject to availability and the company's discretion. It's advisable to contact Rentify Rentals directly to discuss any changes to your booking.

What should I do if I have concerns about cancellations and refunds?

For any concerns or questions regarding cancellations and refunds, you can reach out to Rentify Rentals' customer support for assistance.

What should I do immediately after an accident with the rented two-wheeler?

In the event of an accident, you must: Take photos and videos of the accident scene, the rented vehicle, and any third-party damages. Report the accident to the nearest police station and obtain a First Information Report (FIR) for major accidents. Notify Rentify Rentals immediately about the incident.

Am I responsible for the repair costs if the rented two-wheeler is damaged in an accident?

Yes, as the user, you are responsible for any damage costs incurred. The assessment made by Rentify Rentals regarding the damage will be considered final.

Will I continue to be charged rental fees if the two-wheeler is under repair after an accident?

Yes, you are required to continue paying the rental charges until the vehicle is repaired and returned from the garage.

Where will the damaged two-wheeler be repaired? Can I choose the service center?

All repairs will be conducted exclusively at brand-authorized service centers. Repairs at local workshops are strictly prohibited to ensure quality and compliance with company standards.

What documentation is required to process an insurance claim after an accident?

To process an insurance claim, you must provide: Photos and videos of the accident location. Photos and videos of the rented vehicle after the accident. Photos and videos of any third-party damage, including damage to another person, property, or vehicle. A police FIR copy in cases of major accidents. Additionally, you must cooperate with the insurance company's claim process and su

Is there a threshold for damage costs below which an insurance claim cannot be filed?

Yes, the thresholds are as follows: For vehicles up to 125cc engine capacity: If the total cost of damaged parts exceeds ₹10,000 (excluding labor charges), an insurance claim can be filed. For vehicles with engine capacities from 125cc to 200cc: If the total cost of damaged parts exceeds ₹15,000 (excluding labor charges), an insurance claim can be filed. If the damage cost is below these

Can I continue to use the two-wheeler if it's still operational after an accident?

No, after an accident, you are not allowed to use the damaged vehicle. Continuing to drive a damaged vehicle can cause further issues and additional repair costs.

How are rental charges calculated?

Rental charges are determined based on the duration of your rental period, as specified in your invoice. The available rental packages include daily, weekly, 15-day, 1-month, 2-month, 3-month, 6-month, and 1-year options for both two-wheelers and cars. Please refer to your specific invoice for detailed pricing information.

What does the rental fee include?

The rental fee covers the use of the selected vehicle for the agreed-upon period. Please note that fuel costs are not included in the rental fee; it is the renter's responsibility to refuel the vehicle as needed during the rental period.

Are there any additional charges I should be aware of?

Yes, additional charges may apply in the following situations: Late Return: If the vehicle is returned beyond the scheduled time, a fee of INR 500 plus double the daily rental rate will be charged. Extension Requests: To extend your rental period, inform the company at least 24 hours before your scheduled return time. Extensions are subject to vehicle availability, and additional charges

What is the security deposit, and when is it collected?

A security deposit is collected at the time of vehicle delivery. The amount is specified on the website during the booking process and serves as a safeguard against potential damages or violations of the rental agreement. Any costs incurred due to vehicle damage or other breaches will be deducted from this deposit.

When will I receive my security deposit refund?

The security deposit refund process may take up to 48 hours from the time the vehicle is returned in satisfactory condition. Refunds are processed after a thorough inspection of the vehicle to ensure there are no damages or violations of the rental terms.

What are my payment obligations as a user?

As a user, you are solely responsible for promptly settling any outstanding amounts owed to Rentify Rentals. This includes rental charges, penalties, damages, or any other applicable fees. All such payments must be made upon demand by the company.

What happens if I incur fines or penalties during my rental period?

You are fully responsible for any fines, penalties, and court costs incurred due to parking violations, traffic infractions, or any other legal breaches associated with the rented vehicle during the rental period. This liability remains in effect until the vehicle is returned.

Will I be charged for costs incurred by Rentify Rentals in recovering outstanding payments?

Yes, you agree to bear any costs incurred by Rentify Rentals, including but not limited to legally permissible reasonable fees, in the process of recovering outstanding payments. This applies to all rental services, including cars, bikes, and scooters.

Am I responsible for objects left in the vehicle during the rental period?

Rentify Rentals declines all responsibility for objects left in the vehicle during the rental period.

What is my liability for injury to third parties or damage to the vehicle during the rental period?

Rentify Rentals declines all responsibility for injury to third parties or damage to the vehicle which you may cause during the hiring period. You shall return the vehicle to the company in the condition in which the delivery of the same was taken, subject to normal wear and tear.

Who is responsible for traffic rule violations during the rental period?

The cost of any traffic rule violation during the rental tenure will be borne by you directly. In cases where a challan is received by the company via post upon completion of the agreement, the cost will be deducted from your security deposit or charged to you directly.

What documents are required for verification purposes?

For verification purposes, users are required to submit all necessary documents, including travel tickets, through online procedures. Physical documents may be requested for long-term bookings based on profile verification. If a user fails to meet Rentify Rentals' criteria, the company reserves the right to deny vehicle delivery and cancel the agreement. In such cases, no refund will be issued to

What is the policy on fuel costs?

Fuel cost is not included in the rental.

What is the policy on extending the rental period?

If you wish to extend your travel, you should inform the company at least 24 hours before your scheduled vehicle drop-off time. The company reserves the right to extend the hiring period or not, depending on the availability of the vehicle for the proposed extended period.